Support

Write to support@usestride.app. Include the device you use and the date of the problem. Never send us your password or recovery words; we will never ask for them.

My calories are not showing up

Open Settings › Sources in Stride and check that Apple Health or Health Connect shows "Connected". On iPhone, open the Health app › Sharing › Apps › Stride and make sure Active Energy and Workouts are on. On Android, open Health Connect › App permissions › Stride. Data can take a few minutes to arrive after a workout.

My numbers differ from my watch

Stride counts active calories only, not resting calories, and leaves out manual entries. If a number still looks wrong, email us the date and your device.

My streak broke

One rest day a week is free and keeps the streak. If a sync delay broke it, email us within 7 days and we will look.

I did not get my drop

Instant drops arrive when the meter reaches $1.00. Weekly drops arrive on Sunday. Check Drops in the app; the $STRIDE lands in your Stride wallet. If it is missing after 24 hours, email us.

I lost my phone

Install Stride on the new phone and sign in. If you saved your recovery words, restore your wallet in Settings › Wallet. Without them we cannot recover the wallet.

Delete my account

Settings › Account › Delete account, or email us from the address on the account. We erase your data within 30 days.